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Насловна страна / Invitation for Bids (IFB) - Procurement of IP Telephony Equipment and Call Processing System

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24.08.2011

INVITATION FOR BIDS (IFB)

Issued on: August 24th, 2011

Republic of Serbia
Real Estate Cadastre and Registration Project

Credit No YF3908

Procurement of IP Telephony Equipment and
Call Processing System

IFB No: SAM-RECRP-YF3908-ICB-G-11-238

1. This Invitation for Bids (IFB) follows the General Procurement Notice (GPN) for this project that appeared in Development Business, issue no. 636 of August 16, 2004.

2. The Republic of Serbia - Republic Geodetic Authority (RGZ) has received a credit from the International Development Association toward the cost of Real Estate Cadastre and Registration Project, and it intends to apply part of the proceeds of this credit to payments under the agreement(s) resulting from this IFB: Procurement of IP Telephony Equipment and Call Processing System, Bid No. SAM-RECRP-YF3908-ICB-G-11-238.

3. The Project Implementation Unit (PIU) of Republic Geodetic Authority serves as the implementing agency for the project and now invites sealed bids from eligible Bidders for Procurement of IP Telephony Equipment and Call Processing System:

No. Item Ouantity
1 IP Telephony Call Processing System 1
2 IP Telephony Call Processing System Software 1
3 IP Contact Center 1
4 IP Phone – 4 types 803
5 Analog telephone adaptor 42
6 External IP phone power adapter 83
7 Voice gateway router – 3 types 19
8 Layer 2 switch – 3 types 48
9 IP/GSM gateway 1
10 Upgrade for existing Cisco 2800 series routers:
10.1 8-Channel Packet Voice/Fax DSP Module 24
10.2 Two-port Voice Interface Card - BRI (NT and TE) 13
10.3 Four-port Voice Interface Card – FXO 17
10.4 Two-port Voice Interface Card – FXO 11
10.5 Feat Lic Survivable Remote Site Telephony Up To 25 Users 17
10.6 IOS Upgrade for Cisco router 2801 from IP Base to IP Voice 1
Delivery location: RGZ Headquarters and 34 Local Cadastre Offices across the territory of Republic of Serbia.
Delivery period: 8 weeks from date of contract signing.
Installation period: 3 weeks from the delivery date.

4. Bidding will be conducted using the International Competitive Bidding (ICB) procedures specified in the World Bank’s Guidelines: Procurement under IBRD Loans and IDA Credits and is open to all Bidders from eligible source countries as defined in the Guidelines that meet the following minimum qualification criteria:

a. During the past three (3) years, the Bidder must have completed three (3) successful contracts involving the development, installation, and provision of technical support for Information Systems of similar functional/technical characteristics and of a comparable scale (contract value must be at least 80% of the offered bid value). To prove this, the bidder must submit original statement signed by the client, with requested information.

b. At least second level partnership with the manufacturer of the equipment. To prove this, the bidder must submit a certificate issued by the manufacturer of the equipment.

c. Possession of the following licenses and certificates for services regarding offered equipment:

  • Advanced Routing and Switching

  • Advanced Security

  • Advanced Unified Communications

  • Advanced Wireless LAN

  • Advanced Data Center Networking Infrastructure

  • Advanced Data Center Storage Networking

  • ATP Unified Contact Center Enterprise

  • ISO 9001:2008 Certificate

To prove this, the bidder must submit copies of requested certificates. The certificates must be issued by the manufacturer of the offered equipment. Only one certificate can be submitted per employee;

d. At least six (6) full-time CCIE specialists, employed by the Bidder minimum 6 months prior to the publishing of this IFB. To prove this, the Bidder must submit signed original statement with requested information;

e. The successful bidder must have, at the time of contract signature, the following support capabilities, during the warranty period:

  • Help-Desk telephone service with automatic problems application must be active 24 hours, every day;

  • For problems that cannot be resolved by telephone that are notified within 8:00am-8:00pm Monday through Sunday, qualified service personnel must be able to arrive on-site within 24 hours of problem escalation;

  • The maximum acceptable delay for the repair (or replacement) and restoration to full operational use is 30 working days from notification, provided that the Bidder temporarily provides adequate unit or equipment and puts it into operation within 1 working day.

To prove this requirement, bidder must submit signed original statement.

f. Authorization certificate from the manufacturer of the equipment for the qualified person who will be performing the servicing of the equipment.

5. Interested eligible Bidders may obtain further information from Project Implementation Unit of Republic Geodetic Authority and inspect the bidding documents at the address given below from 09:00 to 15:00 hours.

6. A complete set of bidding documents in English may be purchased by interested Bidders on the submission of a written application to the address below and upon payment of a nonrefundable fee of Euro 100 or in Serbian Dinars based on the selling exchange rate published by the National Bank of Serbia on the date of payment. The method of payment will be

Domestic Bidders shall make payment to the Government Treasury Account no.: 840-1620-21 with reference number 40600-04410-423432, stating: RGZ/PIU Tender ICB-G-11-238.

Foreign bidders shall pay a nonrefundable fee of 100 Euros according to following payment instructions:

FIELD 32A:
FIELD 5OK:
FIELD 56A:
(INTERMEDIARY)
FIELD 57A:
(ACC.WITH BANK)
FIELD 59:
(BENEFICIARY)

FIELD 70:
FIELD 71A:
VALUE DATE-CURRENCY-AMOUNT
ORDERING CUSTOMER
DEUTDEFF

NBSRRSBG

/RS35908005411097889891/
REPUBLIC GEODETIC AUTHORITY
BELGRADE
DETAILS OF PAYMENT
SHA

The document will be sent by airmail for overseas delivery, surface mail or hand-over at the address below for local delivery. For the convenience of Bidders, an unofficial electronic copy of the Bidding Documents will be sent via e-mail.

There will be no pre-bid meeting.

7. Bids must be delivered to the address below at or before October 5th, 2011, 12:00 noon local time. All bids must be accompanied by a bid security of not less than EUR 4,000.00. Late bids will be rejected. Bids will be opened in the presence of the Bidders’ representatives who choose to attend at the address below at 12:15 local time on October 5th, 2011.

8. The attention of prospective Bidders is drawn to (i) the fact that they will be required to certify in their bids that all software is either covered by a valid license or was produced by the Bidder and (ii) that violations are considered fraud, which is, among other remedies, punishable by potential blacklisting from participation in future World Bank-financed procurement.

Republic Geodetic Authority
Project Implementation Unit
Front Desk Office "PISARNICA"
Bulevar vojvode Mišića 39
11000 Belgrade
Republic of Serbia
Tel / Fax: +381 11 2652 408
E-mail: dejan.stojanovic@rgz.gov.rs
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